Privacy policy

Last updated: August 30, 2026

The Call Club ("The Call Club", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, place an order, contact us, subscribe to our marketing communications or otherwise interact with us.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

For the purposes of the General Data Protection Regulation ("GDPR") and other applicable data protection laws, The Call Club VOF is the data controller responsible for the personal data described in this Privacy Policy.

1. Personal Data We Collect

"Personal data" means information relating to an identified or identifiable individual.

Depending on how you interact with our website and services, we may collect the following categories of personal data:

  • Contact and identification information, such as your name, email address, telephone number, billing address and shipping address.
  • Order and transaction information, such as the products you purchase, order history, returns, refunds, exchanges and shipping information.
  • Payment information. Payments are processed by our payment providers. We may receive information relating to your payment, such as payment status, payment method and transaction details. We generally do not directly store your complete payment card details.
  • Account information, if customer accounts are available, such as your login details, preferences and account settings.
  • Communications, including information you provide when contacting us with a question, complaint, return request or customer support inquiry.
  • Device and technical information, such as your IP address, browser type, device information, operating system and other technical identifiers.
  • Website usage information, such as how you navigate and interact with our website, products viewed, items added to your cart and interactions with our website.
  • Marketing preferences, including whether you have subscribed to our newsletter or consented to certain marketing activities.

We do not intentionally collect special categories of personal data, such as information about your health, religion, political opinions or biometric data.

2. How We Collect Personal Data

We may collect personal data:

  • Directly from you, for example when you place an order, create an account, subscribe to our newsletter, contact us or request a return.
  • Automatically, when you use our website, including through cookies and similar technologies.
  • From service providers, such as Shopify, payment providers, shipping providers and other companies that help us operate our store.

3. Why We Use Your Personal Data and Our Legal Bases

Under the GDPR, we must have a lawful basis for processing your personal data.

Processing and fulfilling your orders

We use your personal data to:

  • process and confirm your order;
  • process payments;
  • arrange delivery;
  • communicate with you about your order;
  • handle returns, refunds, exchanges and warranty requests; and
  • provide customer service relating to your purchase.

Legal basis: performance of a contract with you, or taking steps at your request before entering into a contract.

Customer service and communications

We use your personal data to answer questions, respond to requests and provide customer support.

Legal basis: performance of our contract with you where the communication relates to an order, or our legitimate interest in providing effective customer service and operating our business.

Legal and administrative obligations

We may process and retain certain personal data to comply with tax, accounting, consumer protection and other legal obligations.

Legal basis: compliance with a legal obligation.

Security and fraud prevention

We may process information to protect our website, customers and business, including detecting and preventing fraud, misuse, security incidents and other unlawful activity.

Legal basis: our legitimate interests in protecting our business, customers and services, and where applicable compliance with legal obligations.

Marketing communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may use your email address and related information to send you news, product updates, launches, promotions and other marketing communications from The Call Club.

Legal basis: your consent, where consent is required by applicable law.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Where applicable law permits us to send marketing communications to existing customers without obtaining separate consent, we may do so as permitted by law. You can always opt out.

Cookies and website functionality

We use cookies and similar technologies where necessary to operate our online store, for example to provide shopping cart functionality, maintain website security and enable checkout.

Shopify may also provide analytics or other functionality as part of the Shopify platform.

Where any non-essential cookies or similar technologies require consent under applicable European law, they will only be used after you have provided your consent through our cookie/privacy settings.

Legal basis: our legitimate interests in providing a functional and secure online store for strictly necessary technologies, and your consent where consent is legally required.

You can manage or withdraw your cookie preferences through the cookie/privacy settings available on our website.

4. Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce infrastructure that allows us to operate our website, process orders and provide our services. As a result, Shopify processes certain personal data when you visit or interact with our store.

Depending on the particular Shopify service involved, Shopify may process personal data on our behalf as a data processor or may process certain information as an independent data controller.

Some Shopify features may use information about your interactions with our store and other Shopify-powered stores. Where these features involve non-essential cookies or other processing requiring consent under applicable European data protection law, we will request your consent where required.

For more information about how Shopify processes personal data, please see Shopify's Consumer Privacy Policy.

5. How We Share Personal Data

We do not sell your personal data.

We may share personal data where necessary with trusted service providers that help us operate The Call Club, including:

  • Shopify, which hosts and powers our online store;
  • payment service providers, which process payments;
  • shipping and logistics providers, which deliver your orders;
  • IT, hosting and technical service providers, where necessary; and
  • professional advisers and public authorities, where necessary to comply with the law or protect our legal rights.

We only provide service providers with personal data that is reasonably necessary for them to perform their services.

We may also disclose personal data if required to do so by law, regulation, court order or a valid request from a competent public authority.

If our business or assets are sold, reorganised or transferred, personal data may be transferred as part of that transaction, subject to applicable data protection laws.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website and online store to function, for example to maintain your shopping cart, process checkout or provide security features.

Other cookies may be used by Shopify for purposes such as website functionality, analytics or improving the services it provides.

Where required by applicable law, we will not use non-essential cookies until you have provided your consent.

You can accept, reject or manage non-essential cookies through the cookie banner or privacy settings available on our website.

7. International Data Transfers

Some of our service providers, including Shopify, may process personal data outside the European Economic Area ("EEA").

Where personal data is transferred outside the EEA to a country that has not been recognised by the European Commission as providing an adequate level of data protection, appropriate safeguards will be used as required by applicable law.

These safeguards may include the European Commission's Standard Contractual Clauses or other legally recognised transfer mechanisms.

8. How Long We Keep Your Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal obligations.

For example:

  • Order and transaction records may be retained for the period required under applicable Dutch tax and accounting laws.
  • Customer service communications are retained for as long as reasonably necessary to resolve your request and protect our legal interests.
  • Marketing information is retained until you unsubscribe or withdraw your consent, unless we are required or permitted to retain certain information to record your opt-out.
  • Account information, where applicable, is generally retained while your account remains active and for a reasonable period afterwards where necessary.
  • Cookie and consent records may be retained for an appropriate period to demonstrate and manage your privacy choices.

We may retain certain information for longer where necessary to establish, exercise or defend legal claims or where required by law.

Where personal data is no longer required, we will delete or anonymise it where reasonably possible.

9. Your Privacy Rights

If the GDPR applies to you, you may have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete personal data.
  • Request deletion of your personal data in certain circumstances.
  • Restrict processing of your personal data in certain circumstances.
  • Object to processing where processing is based on our legitimate interests.
  • Object to direct marketing at any time.
  • Data portability, allowing you in certain circumstances to receive personal data you provided to us in a structured, commonly used and machine-readable format.
  • Withdraw consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise your rights, contact us at:

jointhecallclub@gmail.com

We may need to request additional information to verify your identity before responding to your request.

We will respond within the time period required by applicable data protection law.

10. Right to Lodge a Complaint

If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with a data protection supervisory authority.

As The Call Club is established in the Netherlands, our supervisory authority is the:

Autoriteit Persoonsgegevens (Dutch Data Protection Authority)

You may also contact the data protection authority in the EU/EEA country where you live or work, or where you believe an infringement of data protection law has occurred.

11. Children's Privacy

Our website and products are not directed specifically at children, and we do not knowingly collect personal data from children who are not legally able to provide valid consent or enter into transactions without parental or guardian involvement under applicable law.

If you believe that a child has provided us with personal data improperly, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party website or service you choose to use.

13. Data Security

We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

When we update this Privacy Policy, we will publish the revised version on our website and update the "Last updated" date above.

Where required by law, we will provide additional notice of material changes.

15. Contact Us

If you have questions about this Privacy Policy, how we process your personal data, or if you would like to exercise your privacy rights, please contact us:

The Call Club VOF
Steve Bikoplein 19
1092 GM Amsterdam
The Netherlands

Email: jointhecallclub@gmail.com
KvK number: 42146082

For the purposes of applicable data protection law, The Call Club VOF is the controller of your personal data.