Refund policy

Last updated: 30 August 2026

We hope you love your Call Club phone. If you change your mind, we offer a 30-day return period, subject to the conditions below.

This policy does not affect any statutory consumer rights you may have under Dutch or EU law.

30-Day Return Period

You may notify us that you wish to return your order within 30 days of receiving it. To start a return, please contact us at jointhecallclub@gmail.com and include your order number. We will then provide you with the information needed to return your order.

Please do not send a return without sufficient information for us to identify the order.

Statutory Right of Withdrawal

Consumers purchasing online generally have a statutory right to withdraw from the purchase without giving a reason within 14 days from the day on which they, or a third party designated by them, receive the product.

Our 30-day return period gives you additional time and does not limit this statutory 14-day right.

When exercising your statutory right of withdrawal, you must inform us clearly of your decision to withdraw. You may do this by emailing jointhecallclub@gmail.com or by using any withdrawal method made available on our website.

After notifying us of your withdrawal, you must send the product back without undue delay and no later than 14 days after notifying us of your decision to withdraw.

Return Conditions

Please return the product with all components and accessories supplied with it.

You may inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to how you would be able to inspect a product in a physical store.

If the product has been handled beyond what is necessary for this purpose and this results in a loss of value, we may deduct an appropriate amount reflecting that diminished value from your refund, where permitted by law.

Return Shipping Costs

You are responsible for the direct cost of returning the product to us when you exercise your right of withdrawal or use our 30-day change-of-mind return policy.

We recommend using a tracked shipping service and retaining proof of shipment until your refund has been processed.

This does not apply where a product is defective, damaged, incorrect, or where applicable law otherwise requires us to bear the return costs.

Return Address

Returns should be sent to:

The Call Club VOF
Steve Bikoplein 19
1092 GM Amsterdam
The Netherlands

Please contact us at jointhecallclub@gmail.com before returning your order so that we can correctly identify and process your return.

Refunds

When you validly withdraw from the entire purchase, we will refund the payments received from you for that purchase, including the cost of our least expensive standard delivery option offered for the original order.

If you selected a more expensive delivery option, such as express delivery, we are not required to refund the additional amount above the cost of our standard delivery option.

If you return only part of an order and keep other products from that order, the original delivery costs do not have to be refunded.

Refunds will be made using the same payment method used for the original purchase, unless you expressly agree to another method.

For a statutory withdrawal, we will make the refund without undue delay and no later than 14 days after you inform us of your decision to withdraw. We may withhold the refund until we have received the returned product or you have provided evidence that you have sent it back, whichever occurs first.

Damaged, Defective or Incorrect Products

If your product arrives damaged, is defective, or you receive the wrong product, please contact us at jointhecallclub@gmail.com as soon as possible and include your order number and, where relevant, photos showing the issue.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer law.

Returns relating to defective, damaged or incorrectly supplied products are separate from change-of-mind returns. Where we are legally responsible for the issue, you will not be required to pay return shipping costs that are our responsibility.

Nothing in this policy limits your statutory rights relating to defective or non-conforming products.