Terms of service

Terms & Conditions

Last updated: 30 August 2026

Welcome to The Call Club. These Terms & Conditions apply to purchases made through our online store and form part of the agreement between you and The Call Club when you place an order with us.

Please read these Terms & Conditions carefully before placing an order.

1. About Us

The Call Club is operated by:

The Call Club VOF
Steve Bikoplein 19
1092 GM Amsterdam
The Netherlands

KvK number: 42146082
Email: jointhecallclub@gmail.com

Throughout these Terms & Conditions, “The Call Club”, “we”, “us” and “our” refer to The Call Club VOF.

2. Scope

These Terms & Conditions apply to all offers, orders, purchases and agreements made through our online store.

By placing an order, you agree to these Terms & Conditions. Any mandatory rights you have under applicable consumer law remain unaffected.

3. Products and Product Information

We aim to describe and display our products as accurately as reasonably possible, including their main features, specifications, colours and appearance.

Because colours may appear differently depending on your screen and because minor variations can occur during manufacturing, the product you receive may differ slightly in appearance from photographs shown on our website.

Our products must be used in accordance with the instructions and information supplied with the product and for their intended purpose.

4. Orders

Products displayed in our online store are offered subject to availability.

After placing an order, you will receive an electronic confirmation. An agreement for the purchase is concluded when we accept your order.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, for example where a product is unavailable, payment cannot be processed, there is an obvious pricing or product-information error, or we reasonably suspect fraud or misuse.

If we cancel an order after payment has been received, the relevant amount will be refunded.

5. Prices and Payment

All prices displayed to consumers include VAT where applicable, unless clearly stated otherwise.

Any delivery costs or other charges applicable to your order will be shown before you complete your purchase.

Payment must be made using one of the payment methods offered during checkout.

We may change our prices from time to time. Any price change will not affect an order that has already been accepted.

6. Delivery

We deliver to the countries and regions shown during checkout.

Estimated delivery times are provided for guidance and may vary depending on the destination, carrier and circumstances outside our reasonable control.

We will make reasonable efforts to deliver your order within the estimated delivery period and within any maximum period required by applicable consumer law.

If an order is delayed significantly or cannot be delivered, please contact us at jointhecallclub@gmail.com so that we can assist you.

Risk of loss or damage generally passes to you when you, or a person designated by you other than the carrier, receives the goods, subject to applicable consumer law.

7. Right of Withdrawal and 30-Day Returns

If you are purchasing as a consumer, you have a statutory right under applicable EU consumer law to withdraw from most distance purchases without giving a reason within 14 days after receiving the product.

In addition to this statutory right, The Call Club offers a 30-day return period, subject to our Return & Refund Policy.

To request a return, contact us at jointhecallclub@gmail.com within 30 days of receiving your order.

Customers are responsible for the direct costs of returning products to us, unless the product is faulty, defective, damaged upon receipt or otherwise non-conforming and applicable law requires us to bear those costs.

For returns made under our voluntary return policy after the statutory withdrawal period has expired, the product must meet the conditions stated in our Return & Refund Policy.

We recommend using a trackable shipping method when returning a product. The Call Club is not responsible for returned products that are lost or damaged during return shipping where the return shipment is arranged by the customer, except where otherwise required by applicable law.

Nothing in our voluntary 30-day return policy limits your statutory rights, including your statutory right of withdrawal.

Further information about returns, return shipping, refunds and any applicable exceptions can be found in our Return & Refund Policy.

8. Refunds

Once a valid return has been received and, where applicable, inspected, we will process the refund in accordance with our Return & Refund Policy and applicable law.

Where you exercise your statutory right of withdrawal, refunds will be made within the period required by applicable consumer law. We may be entitled to withhold reimbursement until we have received the goods back or you have supplied evidence that you have sent them back, whichever occurs first.

Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.

9. Warranty and Faulty Products

All products sold by The Call Club are covered by the statutory legal guarantee and conformity rights applicable under Dutch and EU consumer law. This means that the product must be as described, function as reasonably expected, and remain of the quality that a consumer may reasonably expect considering the nature of the product and the information provided at the time of purchase.

If your product is faulty, defective, damaged upon receipt, or otherwise does not conform to the purchase agreement, please contact us at jointhecallclub@gmail.com with your order details and a description of the issue.

Where a product does not conform to the purchase agreement, you may be entitled to a repair or replacement free of charge and, where the applicable legal requirements are met, a price reduction or refund.

The Call Club will bear reasonable return shipping costs where we are legally responsible for a faulty or non-conforming product.

Damage resulting from misuse, accidents, unauthorized modifications, improper handling, or use contrary to the supplied instructions is not considered a product defect, to the extent permitted by applicable law.

Nothing in this section limits or excludes any statutory consumer rights you may have.

10. Product Compatibility and Use

Certain functions of our products depend on connection to compatible third-party devices, operating systems, Bluetooth functionality, telecommunications services or applications.

Compatibility and functionality may therefore depend partly on third-party hardware, software and services that are outside our control and may change over time.

You are responsible for ensuring that your intended device and setup meet any compatibility requirements communicated on our website or in the product information.

Nothing in this section excludes our responsibility where the product itself fails to conform to the agreement or where liability cannot legally be excluded.

11. Liability

We are responsible for loss or damage where required by applicable law.

To the extent permitted by law, we are not responsible for losses resulting from circumstances outside our reasonable control or from improper use of a product contrary to the instructions or its intended purpose.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including any liability that cannot be excluded or limited under applicable consumer or product liability law.

12. Intellectual Property

Unless otherwise stated, the content of our website — including our branding, text, photographs, graphics, designs, logos and other original materials — belongs to The Call Club or is used by us with permission.

You may not reproduce, distribute, modify or commercially use our website content without our prior written permission, except where permitted by law.

13. Third-Party Services

Our online store may use or provide access to services operated by third parties, including payment providers, delivery companies and technology providers.

The availability and operation of those independent services may be subject to the relevant third party's own terms and policies.

Nothing in this section limits our obligations to you in relation to your purchase from The Call Club.

14. Promotions and Discount Codes

From time to time, we may offer promotions, discounts or promotional codes.

Additional conditions may apply to individual promotions. Unless stated otherwise, promotional codes cannot be exchanged for cash and may not be combined with other promotions.

We reserve the right to refuse the use of a promotional code where it has expired, is not applicable to the relevant order or is being used contrary to the conditions of the promotion.

15. Complaints

If you have a complaint about your order, product or experience with The Call Club, please contact us at:

jointhecallclub@gmail.com

Please include your order number and enough information for us to understand the issue. We will aim to respond and resolve complaints within a reasonable period.

Nothing in this section prevents you from exercising any rights or remedies available to you under applicable consumer law.

16. Force Majeure

We will not be responsible for delays or failure to perform an obligation where this results from circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include significant transportation disruptions, natural disasters, governmental measures, telecommunications failures, strikes or other events that could not reasonably have been prevented.

This does not affect any mandatory consumer rights you may have.

17. Changes to These Terms

We may update these Terms & Conditions from time to time, for example to reflect changes to our business, services or applicable laws.

The version applicable to your purchase is generally the version in effect when you place your order.

The latest version will be available on our website with the date of the most recent update shown at the top of this page.

18. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Governing Law

These Terms & Conditions and agreements with The Call Club are governed by Dutch law.

If you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protections that apply to you under the laws of your country of residence.

Any disputes will be handled by the competent courts in accordance with applicable law.