Shipping policy

Last updated: 30 August 2026

At The Call Club, we pack and ship every order ourselves from the Netherlands. Please find our shipping information below.

Where We Ship

At the moment, we ship within the Netherlands only.

We hope to expand shipping to additional European countries in the future. Our website will be updated when additional destinations become available.

Order Processing

Please allow up to 5 business days for us to prepare and dispatch your order.

Business days are Monday through Friday, excluding public holidays in the Netherlands.

Please note that our processing time is separate from the carrier's delivery time. Delivery time begins once your order has been handed over to the shipping carrier.

Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

You will not be charged shipping costs that have not been disclosed to you before completing your order.

Delivery

Once your order has been dispatched, you will receive a shipping confirmation by email. Tracking information will be provided where available.

Estimated delivery times shown at checkout or in your shipping confirmation are estimates unless expressly stated otherwise.

We aim to prepare and dispatch all orders within the processing period stated above. If there is an unexpected delay, we will contact you as soon as reasonably possible.

Nothing in this Shipping Policy limits your statutory rights regarding delivery.

Incorrect Delivery Address

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible at jointhecallclub@gmail.com. If your order has not yet been dispatched, we will do our best to update the address.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply before we can send the order again, to the extent permitted by applicable law.

Lost or Damaged Parcels

If your parcel appears to be lost, significantly delayed, or arrives damaged, please contact us at jointhecallclub@gmail.com with your order number.

We will investigate the issue with the shipping carrier and work with you to find an appropriate solution.

Your statutory consumer rights are not affected by this policy.